Loading...

Alpha IT has acquired Pac Info,
Alpha IT has acquired Pac Info,
Welcome to Alpha IT!
Pac Info is now a member of the Alpha IT family of brands. Here's everything you'll need to know about your new service provider. 
What will happen to my website?

Your website will continue to be hosted for the length of time you've paid for. The servers your website is hosted on have been moved to Alpha IT's data center located at 2400 River Road in Eugene, OR.

 
How do I get help or support?
Email helpdesk@alphaitoregon.com any time and one of our skilled IT support technicians will assist you. We're open Monday through Friday from 8 am to 5 pm to help you with whatever you need. If it's urgent you can call us at 877-840-6024.

Why do I have to sign a new contract? 
The way you receive support and the terms and conditions are changing. We want to make sure that you understand what you can expect of us as your service provider as well as what we will expect from you as our customer. Our goal is to continue to support your business without any service interruptions. Without a contract we won't be able to continue services past your current payment date.

How will I be billed?
Your account will be billed monthly in arrears for all services. Your bill will always be for services received the month prior.

What if I've already paid ahead?
If you've paid ahead for the quarter or the year you will continue to receive a monthly bill with a credit on your account.

How do I login to my payment portal?
You should have a welcome email asking you to login to your new billing platform and setup 2 factor authentication. You have a limited time to react to that email before it expires, so make sure you setup your payment portal as soon as possible.

HAVE MORE QUESTIONS?

CONTACT YOUR ACCOUNT MANAGER

Kat Tierney
(877) 840-6024 x 1101

kat.tierney@alphaitoregon.com

2400 River Road, Floor 2, Eugene, OR, 97404
Phone: 8778406024
Alpha IT has acquired Pac Info,
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.